Shipping & Returns
An order may be cancelled the same day it was placed and no fees will be charged to the customer. If a customer cancels an order due to back order status, unavailability of products or undue delays in shipment due to services of Artemis Shielding LLC. or any of its suppliers, no fees or penalties will be charged to the customer and a full refund will be allowed. If a customer cancels an order for any other reason a 6% cancellation fee will be charged and the remaining balance refunded. The customer may elect to take an in store credit for the full purchase amount and no cancellation fees will be charged. NO changes or cancellations are accepted on same day or rush shipped items per the customer request.
All authorized products must be returned within 30 days from shipment date. The customer is responsible for all return shipping charges. Returned products MUST be in new condition with all packaging materials and manuals in place and accompanied by a "Return Authorization" number obtained from Artemis Shielding LLC. If any of these requirements are not fulfilled, the return may be rejected or additional charges may be applied. Custom order items such as custom aprons are not returnable. It is the customer's responsibility to ask before ordering a product if it is a custom order not eligible for return. Items purchased for uses other than what the product is designed for are non-returnable.
To request a "Return Authorization" send an email to firstname.lastname@example.org complete with your original order number and item you are requesting to be returned. Our returns department will review and respond in 24-48 hours with the exception of weekends or holidays.
All in stock products purchased from our web store will be shipped via UPS or common carrier from our warehouse. Most orders received by 2:00 PM central time will ship that same day. All non stock products will be drop shipped direct from our manufacturer or supplier to the customer. Please allow about three weeks for delivery of most apron products as the product is not manufactured until the order has been placed.
- Orders shipped and refused will be assessed an additional shipping charge for reshipment of the order.
- Business days are defined as Monday through Friday, except major holidays.
To calculate your freight charges place the items of interest into a shopping cart. Once there are items in your cart you can click on the Freight Estimator button. Enter your zip code and you will get a list of your shipping options and costs.
Orders shipped to international addresses may incur additional broker fees at time of import. These fees are not included in the shipping amounts collected by Artemis Shielding LLC. and must be paid to the broker at time of import.
You will be contacted regarding any freight shipments to determine if there are any additional access requirements. Freight rates quoted only include business dock-to-dock or outside delivery. Additional charges apply for inside delivery, call ahead/appointment scheduling, residential & limited access, as well as any other add-on service.
Shipping to APO Addresses
We are able to ship select items to APO addresses however those orders have to be processed manually due to specific shipping methods required. To process your order to be shipped to an APO you must contact our customer service department to place your order.
Artemis Shielding LLC.
2107 Gault Ave. N.
Ft. Payne, AL. 35967